1. Information we collect
When you book online or contact us, we may collect name, email, phone number, stay dates, room preferences, payment-related identifiers from our payment partner, and messages you send us.
2. How we use your information
We use your information to process bookings and payments, send confirmations and updates, provide customer support, improve our website, and meet legal or accounting requirements.
- Booking and payment processing
- Service communications (confirmations, receipts, stay updates)
- Support and dispute resolution
- Security, fraud prevention, and legal compliance
3. Sharing
We share data only with service providers needed to operate the hotel website and payments (for example Razorpay for payments, and email or hosting providers), and when required by law.
We do not sell your personal information.
4. Retention & security
We retain booking and guest records for as long as needed for operations, legal, and tax purposes. We use reasonable technical and organisational measures to protect your data.
5. Your choices
You may request access, correction, or deletion of personal data where applicable by contacting support@hotelyuvaan.com. Some records may need to be retained for legal reasons.
Questions? Contact us or email support@hotelyuvaan.com.