Cancellation & Refund Policy

2. When a booking is confirmed

A booking is confirmed only after Razorpay payment succeeds and our system verifies the payment signature. You then receive a confirmation email with your booking reference (booking code) and a secure booking access link.

The clock for refund eligibility starts from the date and time the booking is confirmed (payment verified), not from check-in date.

3. How to cancel a booking

You can cancel a confirmed booking in either of these ways:

• Online — open the booking access link from your confirmation email, go to Cancel booking, enter the same email used at checkout, request an OTP, enter the one-time code, and confirm cancellation.
• By contact — email support@hotelyuvaan.com or call the hotel phone number listed on the website. Share your booking code, guest name, and booking email so we can identify the reservation.

4. Core refund rule — 12-hour window

Hotel Yuvaan allows a refund only if you cancel within 12 (twelve) hours of booking confirmation.

After 12 hours from confirmation, the booking is non-refundable. You will not receive a refund of the amount paid (including taxes and any coupon-adjusted total), even if you cancel the stay, change your plans, or do not travel.

• Within 12 hours of confirmation — you may cancel and request a full refund of the amount charged for that booking (subject to the exceptions below).
• After 12 hours of confirmation — no refund is allowed under this policy.
• The 12-hour period is continuous (includes nights, weekends, and public holidays) and is calculated from the confirmation timestamp recorded in our booking system.
• Cancelling after the window may still release the room for other guests, but does not create a right to a refund.

5. Situations with no refund

Unless Indian law requires otherwise, the following are not eligible for a refund:

• Cancellation requested more than 12 hours after booking confirmation.
• No-show — you do not arrive on the check-in date without a valid cancellation within the refund window.
• Early departure — you check out before the booked check-out date; unused nights are not refunded.
• Partial stay unused for any personal reason (travel plans changed, weather, transport delay, etc.) after the 12-hour window has passed.
• Bookings marked or sold as non-refundable (if shown at checkout), which remain non-refundable even inside 12 hours unless we state otherwise in writing.
• Charges for extras consumed at the hotel (meals, laundry, damages, and similar) that are billed separately from the online room payment.

6. How approved refunds are processed

When a cancellation qualifies under the 12-hour rule, we process the refund to the original payment method used via Razorpay (UPI, card, net banking, or other method you selected at checkout).

Refunds are not paid in cash at the hotel for website bookings. Timing depends on Razorpay and your bank or UPI provider.

• Typical bank credit time: several business days after we initiate the refund (often about 5–10 business days; some banks take longer).
• You will usually see the refund description referencing Razorpay or Hotel Yuvaan on your statement.
• If a coupon discount was applied, the refund is for the amount actually charged (after discount), not the pre-discount room rate.
• Keep your booking code and Razorpay payment ID until the refund appears. Contact us if it has not arrived after 10 business days.

7. Modifications (date or room changes)

Changing check-in/check-out dates or room type is not the same as a cancellation refund.

Modifications are subject to availability and current rates. If the new price is higher, you may need to pay the difference. If it is lower, any credit or adjustment is at the hotel’s discretion and is not guaranteed once the 12-hour refund window has closed.

To request a change, contact the hotel as early as possible with your booking code. We recommend requesting changes before the original check-in date.

8. Failed, cancelled, or incomplete payments

If you close the Razorpay window, payment fails, or our system cannot verify the payment, no booking is confirmed and you should not be charged a final capture for that attempt.

If your bank shows a pending or temporary hold, it is usually reversed by the bank automatically. If a hold remains, contact support with the Razorpay payment or order reference from your bank SMS/app, and we will help investigate.

9. Coupons and discounted bookings

Coupon discounts are applied at checkout and reflected in the amount you pay. Refund eligibility still follows the 12-hour rule on the confirmed booking.

If a refund is approved, we refund the net amount paid. Coupon reuse after a refund follows the coupon’s own terms (for example per-email usage limits).

10. Contact for cancellations and refunds

For cancellation help, refund status, or payment issues, contact Hotel Yuvaan using the details in the website footer, or email support@hotelyuvaan.com.

Please include: booking code, guest full name, booking email, check-in date, and (if available) Razorpay payment ID. This helps us respond faster.

11. Legal notes

Nothing in this policy limits rights that cannot be waived under applicable Indian consumer protection or other mandatory law.

Hotel Yuvaan may update this policy from time to time. The version published on this page at the time your booking is confirmed applies to that booking.

This policy should be read together with our Terms & Conditions and Privacy Policy.